What Your Team Will Learn
20 courses. 175+ lessons. Every skill your staff needs to communicate better, serve better, and keep customers coming back.
This library covers the full range of customer interactions: the phone call, the email, the in-person moment, the difficult customer, the field visit, the new hire who needs a foundation. Short lessons, real scenarios, skills they can use tomorrow.
At a glance
20 full length courses
175+
bite-sized lessons
Short enough to watch between customers
7
users included
More available at checkout
+
Self-paced, any device
No scheduling, no seminars
Essential Customer Service & Phone Skills
20 courses
175+ lessons
The complete foundation for every customer-facing employee.
This 20-course collection covers the full spectrum of customer service, from the mindset your employees bring to work each morning to the exact words they use when a caller is furious. Each lesson uses "right way" and "wrong way" real-world examples so employees don't just hear what to do, they see it play out.
The 20 courses:
The Service Mentality
Seven traits that define employees who deliver genuinely great service, and how to build them into everyday habits.
Listening Skills
Hearing is automatic, listening takes effort. Six steps to help your team truly hear what customers need.
Questioning Techniques
Seven techniques for asking better questions, so your team gets the right information and solves problems faster.
Five Forbidden Phrases
The five phrases that quietly damage customer relationships, and what to say instead.
Six Cardinal Rules of Customer Service
The most common habits that drive customers away, and how to make sure your team isn't practicing them.
Proactive Customer Service
The difference between doing the minimum and actually winning customers over, through energy, rapport, and smart suggestions.
Six Steps to Service Recovery
A specific, repeatable process for turning a bad customer experience into a saved relationship.
Essential Phone Skills
Ten fundamentals of handling a business call well, from answering to holds to staying in control of the conversation.
An Attitude for Service
How employees can choose the right attitude before a hard moment hits, instead of reacting in it.
Business Friendly
How to strike the right tone with every customer, not robotic, not too casual.
Killer Words of Customer Service
Eight well-intentioned phrases that quietly damage customer relationships, and the better options to use instead.
How to Handle the Irate Customer
The proven ASAP technique for de-escalating angry callers and turning frustration into resolution.
Service Matters: Peer to Peer
Real interviews with top-performing service providers on what actually separates average service from exceptional service.
Emotional Intelligence at Work
How to read emotional cues, manage your own reactions under stress, and adjust how you communicate to fit the moment.
Service Excellence for Field Reps
The professionalism and communication skills that matter when your employee is standing in a customer's home or office.
Manners Matter
The everyday habits of courtesy that customers remember, and the ones that quietly undermine trust.
Email Matters: The Art of Better Service
How to write clearly, manage tone, and handle response time so email builds customer trust instead of eroding it.
That's Just Rude: Rudeness Matrix Series
A direct look at habits that read as dismissive, even when that's not the intent.
Basic Selling Skills
How to turn everyday service conversations into natural sales opportunities, without being pushy.
8 Keys to a More Respectful Workplace
Tools for building a respectful team culture, which shows up directly in how employees treat customers.
Telephone
Doctor
12 lessons
Master the fundamentals that make or break every customer interaction.
This 12-course series covers the full spectrum of customer service skills, from listening techniques and questioning strategies to service recovery and handling irate customers. Each 30-minute course pairs "right way" and "wrong way" vignettes, so your team sees exactly what great service looks like and what to avoid. Trainees learn practical, repeatable frameworks like the Five Forbidden Phrases and the ASAP technique for defusing conflict. A foundational course for office staff, remote employees, and call center teams alike.
Service Matters:
Peer to Peer Series
9 lessons
Learn from the people who are actually great at this.
Hundreds of organizations were surveyed and asked to nominate their highest-performing service providers. Six standouts were selected and interviewed about what drives them, how they handle hard days, and what makes the difference between average and exceptional service. This course puts their real perspectives in front of your team, presented as authentic conversations. A strong course for new hires and for anyone who's gotten a little too comfortable on autopilot.
Emotional Intelligence
At work
9 lessons
The skill underneath every other skill.
Emotional intelligence is what separates employees who handle pressure gracefully from employees who make things worse when things get hard. Through real-world scenarios, your team will learn to read emotional cues, manage their own responses under stress, and adjust how they communicate based on what the situation actually calls for.
Service Excellence
For Field Reps
9 lessons
For the employees who represent you out in the world.
Technicians, installers, delivery drivers, on-site service reps. These employees often have the most direct face time with customers and the least formal training. This course covers the specific communication and professionalism skills that matter when your employee is standing in a customer's home or office and the entire relationship is on the line.
Manners Matters
9 lessons
Professionalism is noticed. So is the absence of it.
The everyday habits of courtesy and professional conduct that customers remember, even when your employees don't realize they're being observed. This course is a practical look at the small behaviors that make a strong impression and the ones that quietly undermine it.
Email Matters:
The Art Of Better Service
19 lessons
Because a bad email is a customer service problem too.
Email is where tone goes wrong and slow response times quietly kill relationships. With 18 lessons, this is one of the deepest courses in the library, and for good reason: it's where a lot of small businesses lose customers without ever knowing it. Your team will learn to write clearly and professionally, manage tone, handle response time, and use email to build trust rather than erode it.
That’s Just Rude: Rudeness Matrix Series
6 lessons
The behaviors customers remember, and not in a good way.
A candid look at the habits and attitudes that read as dismissive or indifferent, even when that's not the intent. Short and direct. Useful as a reset for any employee who's gotten too comfortable, and a solid onboarding course for anyone joining customer-facing roles.
Basic Selling Skills
18 lessons
Turn service conversations into sales opportunities, without being pushy about it.
Most small business employees don't think of themselves as salespeople, but every customer interaction is a chance to offer more value or make it easier for someone to say yes. This course covers 18 fundamental selling concepts: how to understand what a customer needs, how to present solutions naturally, and how to move a conversation toward a decision without pressure.
8 Keys To A More Respectful Workplace
10 lessons
A team that feels respected delivers better service. Full stop.
Workplace culture has more to do with employee satisfaction and retention than almost any other factor. This course gives your team the tools to build and maintain a respectful environment, covering ethical conduct, constructive disagreement, handling harassment, championing diversity, neutralizing bullying, and the everyday habits of appreciation and listening that keep teams functioning well. Better internal culture shows up directly in how your team treats customers.
All of this.
One flat price.
Every course, every lesson.
$99 /month
Cancel anytime. No picking and choosing, no per-seat fees, no "that module is in the next tier."
Your whole team gets access to everything, starting today.
Guarantee: 7-day money-back, no questions
$99/month - No contracts
Cancel anytime - 7-day money-back guarantee.
