Better service isn't a personality trait. It's a skill. And skills can be taught.
Most customer service training is forgettable. A slideshow, a quiz, a certificate nobody looks at again. We built My ServiceSkills to do the opposite: to change how your people actually handle the next phone call, the next complaint, the next awkward email. The kind of change a customer can feel.
Why this matters for a
small business
When you have a small team, every interaction counts more.
One frustrated customer, one fumbled call, one short reply that came off as rude, and that's a review, a refund, or a customer who quietly never comes back. Big companies can absorb that. You feel it. The flip side is just as true: a team that handles people well becomes one of the most durable advantages you have, and it costs far less to build than most owners assume.
How it Started
It began with a phone call. A businesswoman named Nancy Friedman called her insurance agent and told him to cancel every one of her policies. She'd had enough of how his staff treated her on the phone.
Instead of letting her go, the agent asked her to teach his team to do better. She combined what she knew about service with a background in professional theatre, and the training worked. Word spread. Before long, some of the largest companies in the country were calling.
That instinct still runs through everything here: service is a performance skill, and people get better at it when you show them the right way and the wrong way, not just tell them to "be friendly."
How the training works
The lessons are short on purpose, a few minutes each, so your team can fit them between real work instead of blocking off a training day. Most are built around simple wrong-way / right-way vignettes: you watch an interaction go badly, then watch it go well, and the difference sticks. Real scenarios your staff already faces, not abstract theory.
The track record
The courses inside My ServiceSkills come from a library that has trained millions of people across more than 30,000 organizations.
You're not beta-testing something new. You're getting material that's already been proven in front of millions of real customer interactions, packaged for a team your size and priced for it too.
You don't need a training department or a big budget to give your team this. You need a few minutes a week and the willingness to start. Try it for seven days. If it isn't a fit, you get your money back, no argument.
All of this.
One flat price.
Every course, every lesson, up to 10 employees
$99 /month
Cancel anytime. No picking and choosing, no per-seat fees, no "that module is in the next tier."
Your whole team gets access to everything, starting today.
Guarantee: 7-day money-back, no questions
$99/month - No contracts
Cancel anytime - 7-day money-back guarantee.
